In this clip, he is waiting to board the plane, but the flight attendant refuses to allow him to proceed as his row had not been called. First, they lose his bag (which held a 2-carat engagement ring) and after heading back to the airport because of a fallout with his girlfriend’s family, his luck continued. Groom-to-be Greg Focker (Stiller) has experienced nothing but bad luck with airlines. This is a scene from Meet the Parents, a rom-com starring Ben Stiller and Robert De Niro. List the times when breakfast is closed, and if you plan to close at 11:30 perhaps allow a 10-minute grace period for anyone who might slide in just past the window. The lesson to be shared here is to set the expectation. Clearly this isn’t the right way to handle this situation. In any event, he explains to management that the “customer is always right”, and the manager responds by saying, “that’s not our policy”. In fact, he likely placed the order in time, but wasted time arguing, and by the time he asked for the manager he was too late. The customer looks at his watch and it’s only a few minutes past. He asks for a manager who says, “We stopped serving breakfast at 11:30 AM”. The customer service rep explains that breakfast is no longer being served, and he can only order lunch. Michael Douglas is itching for a “ham and cheese wamlet” in this scene from Falling Down. When Steve Martin finally approaches the desk he explains why he is so angry, and her response was clearly not in the training books. She is oblivious to the overextending line-up of patrons as she continues to ramble on the phone about thanksgiving dinner. The agent is clearly more concerned about her personal life, than with handling a disgruntled customer. The customer service lesson here is quite obvious at the beginning.
#MOVIE CLIP MANAGER PROFESSIONAL#
Unfortunately, he is cursing quite a bit, so to keep things professional we listed the censored version. In this clip from Planes, Trains and Automobiles, he is downright angry, but rightly so. If you thought Steve Martin had all of his moments of insane anger in Father of the Bride, you were wrong. I’m not being biased to car rental scenes – this is purely a coincidence. How would you feel if you took the time to make a reservation for, say, dinner, and upon arriving there were no available tables? Surely, that’s no way to conduct business. The lesson here is simple – put yourself in the customer’s shoes. She provides very little empathy to a seemingly reasonable request. The agent has confirmed that no car is available, even though she acknowledges that the reservation was successfully processed.
In this Seinfeld scene, Jerry is picking up the mid-size rental car that he had previously reserved.
#MOVIE CLIP MANAGER TV#
So to the customer service folks who are ready to take more away from TV and movies than simply an entertainment fix – this one is for you.īelow I’ve illustrated seven lessons about customer service we can all learn from TV shows, movies, and even cartoons! 1. You’ve likely learned some real-life lessons, long after the popcorn and peanut M&M’s had been devoured. watching television in my latest blog on the top customer experience books, but let’s not completely underestimate the power of the tube. Well, think again! I know I recently spoke about the importance of reading vs. You may think that watching movies and television shows is something you do for sheer amusement – providing little educational value. Significantly boosted CSat while reducing abandon rates
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